Shipping & Returns
We ship EU-wide, to Switzerland and to the USA.
Shipping costs depend on the delivery address and the purchase value.
Shipping costs - EU: 4.90€ and free shipping for purchases of at least 69.90€
Shipping costs - Switzerland: 17.40€
Shipping costs - USA: 16.72€
If the original purchase value of a return does not meet or exceed the applicable free shipping amount, then the shipping costs will be calculated retroactively and deducted from the refund.
Delivery for orders within Germany takes 2-4 work days. Delivery for orders within Europe takes at least 5 work days. Delivery for orders from outside Europe can take up to 6 weeks.
Products can be returned within 30 days of delivery.
The shipping costs for returns are the responsibility of the customer.
Please send any complaints to our Customer Service team here: firstname.lastname@example.org.
Please comply with the following for return shipments:
- You must fill out and include our Retour Form in your return shipment. Download here.
- Please do not write on the shoe box or tape it or glue it shut. Instead please wrap it in paper (ideally newspaper in order to avoid unnecessary paper use) so that we can re-use the carton.
- Please only return shoes that have only been worn indoors to try on. Should the pair of shoes you have ordered and received not fit you or you simply don’t like them, we can only accept them as returns if they are free from any signs of wear.
- In the interest of the environment please avoid unnecessary returns. Every return shipment results in significant returns processing work for our small team and every transport is an added burden on our planet.
Send your return shipments at your expense to:
We recommend insuring return shipments.
As soon as we have received the return we will begin processing your refund. The whole process of receiving your return shipment, inspecting the goods and sending your refund can take up to 2 weeks.