Shipping & Returns
Shipping
Costs
We ship EU-wide, to Switzerland and UK.
Shipping costs depend on the delivery address and the purchase value.
Shipping costs - DE: 4.90€ | Free shipping from 115.00 €
Shipping costs - EU: 10.70€
Shipping costs - Switzerland: 17.40€
Shipping costs - UK: 12,70 €
If the original purchase value of a return does not meet or exceed the applicable free shipping amount, then the shipping costs will be calculated retroactively and deducted from the refund.
Delivery term
Delivery for orders within Germany takes 2-4 work days. Delivery for orders within Europe takes at least 5 work days. Delivery for orders from outside Europe can take up to 6 weeks.
Returns
Products can be returned within 30 days of delivery.
If you are outside the EU, please complete the form (formula CN 23) to ensure that the items clear customs. Download here
The shipping costs for returns are the responsibility of the customer.
Please send any complaints to our Customer Service team here: [email protected].
Please comply with the following for return shipments:
- You must fill out and include our Retour Form in your return shipment. Download here.
- Please do not write on the shoe box or tape it or glue it shut. Instead please wrap it in paper (ideally newspaper in order to avoid unnecessary paper use) so that we can re-use the carton.
- Please only return shoes that have only been worn indoors to try on. Should the pair of shoes you have ordered and received not fit you or you simply don’t like them, we can only accept them as returns if they are free from any signs of wear.
- In the interest of the environment please avoid unnecessary returns. Every return shipment results in significant returns processing work for our small team and every transport is an added burden on our planet.
Please send your return to our sustainable service partner:
GoJungo GmbH
Müllerstrasse 11
D-21244 Buchholz
Germany
We recommend insuring return shipments.
As soon as the return has been received by our service partner, the refund will be arranged. The return shipment, the inspection of the goods and the refund can take up to 2 weeks.
